x-and-y-problem
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| x-and-y-problem [2021/07/27 05:35] – created domele | x-and-y-problem [2024/01/18 09:28] (current) – external edit 127.0.0.1 | ||
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| - | ====== | + | ====== |
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| + | Someone told you, that you might not telling the orignial Issue, so please read this carefully. | ||
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| + | ===== Wikipedia ===== | ||
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| <WRAP center round info 100%> | <WRAP center round info 100%> | ||
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| The XY problem is commonly encountered in technical support or customer service environments where the end user has attempted to solve the problem on their own, and misunderstands the real nature of the problem, believing that their real problem X has already been solved, except for some small detail Y in their solution. The inability of the support personnel to resolve their real problem or to understand the nature of their inquiry may cause the end user to become frustrated. The situation can make itself clear if the end user asks about some seemingly inane detail which is disconnected from any useful end goal. The solution for the support personnel is to ask probing questions as to why the information is needed, in order to identify the root problem and redirect the end user away from an unproductive path of inquiry. | The XY problem is commonly encountered in technical support or customer service environments where the end user has attempted to solve the problem on their own, and misunderstands the real nature of the problem, believing that their real problem X has already been solved, except for some small detail Y in their solution. The inability of the support personnel to resolve their real problem or to understand the nature of their inquiry may cause the end user to become frustrated. The situation can make itself clear if the end user asks about some seemingly inane detail which is disconnected from any useful end goal. The solution for the support personnel is to ask probing questions as to why the information is needed, in order to identify the root problem and redirect the end user away from an unproductive path of inquiry. | ||
| - | </WRAP></ | + | </ |
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| - | ===== Stack Exchange | + | ==== Stack Exchange ==== |
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| That is, you are trying to solve problem X, and you think solution Y would work, but instead of asking about X when you run into trouble, you ask about Y. \\ | That is, you are trying to solve problem X, and you think solution Y would work, but instead of asking about X when you run into trouble, you ask about Y. \\ | ||
| \\ | \\ | ||
| - | ====== The Problem ====== | + | ====== The Problem ====== \\ |
| This can lead to frustration by people who are trying to help you solve the problem because by the time you ask about it, the solution that you need help with might not have any obvious connections to the problem that you are trying to solve. | This can lead to frustration by people who are trying to help you solve the problem because by the time you ask about it, the solution that you need help with might not have any obvious connections to the problem that you are trying to solve. | ||
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| - | XYProblem.info (([[https:// | + | ==== XYProblem.info |
| + | (([[https:// | ||
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| Angela: I want to prevent others from knowing the type of my OS \\ | Angela: I want to prevent others from knowing the type of my OS \\ | ||
| </ | </ | ||
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| + | ---- | ||
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| + | ====== Conclusions ====== | ||
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| + | The X and Y Problem can be fixed, in that way, that you completly tell what you want to do and what you have tried. | ||
x-and-y-problem.1627364146.txt.gz · Last modified: by domele